Refund Policy

Eligibility for Refunds

You are eligible for a full refund if:

• You request a refund within 30 days of your purchase date
• Your application has not yet been processed and shipped (for physical IDP)
• There was an error in the IDP that was our fault
• You did not receive your digital IDP within the promised timeframe

How to Request a Refund

To request a refund, please:

1. Email us at support@internationaldrivingagency.org with the subject line "Refund Request"
2. Include your order number and the email address used for your purchase
3. Briefly explain the reason for your refund request

We will process your request within 2-3 business days and notify you via email once the refund has been initiated.

Refund Processing Time

Once approved, refunds are typically processed within 5-10 business days. The time it takes for the refund to appear in your account depends on your payment method and financial institution.

Non-Refundable Situations

Refunds may not be available in the following situations:

• Requests made more than 30 days after purchase
• The physical IDP has already been shipped and delivered
• False information was provided in the application
• The IDP was rejected due to issues with your original driver's license validity
• You changed your travel plans (we still provide the valid IDP as ordered)

Replacements

We offer free digital IDP replacements at any time during your permit's validity period. If your digital IDP is lost or damaged, simply contact us and we'll send you a new copy.

For physical IDP replacements, a processing and shipping fee may apply. Contact our support team for assistance.

Contact Us

If you have questions about our refund policy or need assistance with a refund request, please contact us at:

Email: support@internationaldrivingagency.org